05Insights
Ideas for the next generationof business operations.
01
AI agents in production: what actually works
Beyond the demos — the architecture patterns behind agents that survive real customer volume.
02
From headcount to throughput: a new operations math
Why the next generation of companies measures capacity in systems, not seats.
03
The revenue system audit: twelve questions
A diagnostic for finding where your pipeline leaks — and what to automate first.
04
The end of the org chart: designing companies as systems
Operating models are replacing hierarchies as the primary unit of company design.
05
Support is a product: engineering customer experience
Treating every interaction as a designed, instrumented, improvable system.
06
Automation debt: the hidden cost of quick fixes
Disconnected zaps and scripts eventually cost more than the work they saved.
07
Build vs buy in the age of custom AI software
When generic SaaS stops fitting — and how to decide what deserves custom code.
08
Why every company is becoming an operations company
Product parity is rising. Execution quality is the remaining moat.